Terms and Conditions

Rescheduling Policy

  • Appointments looking to reschedule more than 24 hours in advance can reschedule at no additional charge.

  • Appointments looking to reschedule less than 24 hours in advance will be subject to a $30 same day rescheduling fee.

  • No Show - No refund. No rescheduling.

Cancellation Policy

  • Bookings cancelled more than 24 hours in advance will receive 100% refund

  • Appointments cancelled less than 24 hours in advance will not be subject to a refund

  • ‘No Show’ appointments will not be subject to a refund

Booking Extensions

You are allowed to extend your time as long as there is not another booking after you.

  • Studio time extension fees:

    • +30mins - $30

    • +1Hour - $60

If you are unsure of another booking after yours, please consult with the staff on duty.

Person Limit

Each studio location has a max capacity, any additions past capacity will charged $10 per person.

Capacity per studio:

  • Standard Studio: 8 people total

  • Premium Studio: 12 people total

  • Full Studio: 30 people total

Lost or Stolen Items

Digital Factory is not responsible or liable for any lost or stolen personal items. We kindly ask clients and guests to keep their belongings safe and in their possession at all times while at the studio

Damages

You and your guest are liable for any damages to the studio and/or studio equipment and will be charged accordingly to relevant damages

This includes but not limited to: damaged lighting, torn/stained/tarnished backdrops, broken equipment, stolen or missing property etc.

Cleaning

If the studio requires additional cleaning after your booking, a cleaning fee of $40 will be added. This includes but not limited to: glitter, rose petals, water, confetti, makeup, oils, prop remains, etc.

Marketing

Digital Factory Studios can collect content (photos and videos) of the studio and ‘behind the scenes’ (BTS) of your shoot for marketing purposes. You may also receive promotional material from Digital Factory Studios.

SMS Opt-In Policy

By entering your phone number for your appointment, you opt-in to receive Digital Factory Studios automated marketing and informational text messages to the mobile number provided. You can opt-out anytime by replying STOP to any message.