Terms and Conditions

Rescheduling Policy

  • Appointments looking to reschedule more than 24 hours in advance can reschedule at no additional charge.

  • Appointments looking to reschedule less than 24 hours in advance will be subject to a $30 rescheduling fee.

  • No Show - No refund. No rescheduling.

Cancellation Policy

  • Bookings cancelled more than 24 hours in advance will receive 100% refund

  • Appointments cancelled less than 24 hours in advance will not be subject to a refund

  • ‘No Show’ appointments will not be subject to a refund, but have the option to reschedule for a $30 fee

Booking Extensions

Can I extend my booking if I need additional time?

Of course! Yes, you are allowed to extend your time as long as there is not another studio booking after you.

  • Studio time extension fees:

    • +30mins - $30

    • +1Hour - $60

If you are unsure of another booking after yours, please contact the studio or consult a manager on duty.

Person Limit

Each studio location has a max capacity, any additions past capacity will charged $10 per person.

Capacity per studio location:

  • Standard Studio: 8 people total

  • Premium Studio: 12 people total

  • Private Studio: 20 people total

Lost or Stolen Items

Digital Factory is not responsible or liable for any lost or stolen personal items. We kindly ask clients and guests to keep their belongings safe and in their possession at all times while at the studio

Color Backdrops (Standard studio)

You can have up to 2 backdrops per booking. For every additional backdrop change, you will be charged $10 per backdrop.

If the backdrop(s) you used gets stained, ripped, or tarnished in any way, there is a $10 fee for each foot of seamless paper that needs trimming after use. If the backdrop paper is unaffected at all after use, there is no charge. (This includes but not limited to: rips, dirt, glitter, oil, etc).

Damages

You and your guests are liable for any damages to the studio and/or studio equipment.

This includes but not limited to: damaged lighting, torn/stained/tarnished backdrops, broken equipment, stolen or missing property etc.

Cleaning

If the studio requires additional cleaning after your booking, a cleaning fee of $40 will be added. This includes but not limited to: glitter, rose petals, water, confetti, makeup, oils, prop remains, etc.

Marketing

Digital Factory can collect content (photos and videos) of the studio and ‘behind the scenes’ (BTS) of your shoot for marketing purposes. You may also receive promotional material from Digital Factory.