FAQs

Hours of Operation

Monday: Closed

Tuesday: 12:00pm - 9:00pm

Wednesday: 12:00pm - 9:00pm

Thursday: 12:00pm - 9:00pm

Friday: 12:00pm - 9:00pm

Saturday: 12:00pm - 9:00pm

Sunday: 12:00pm - 9:00pm

Same Day Booking Policy

  • Clients can book same day appointments up to 2 hours before the appointment.

Rescheduling Policy

  • Appointments looking to reschedule more than 24 hours in advance can reschedule at no additional charge.

  • Appointments looking to reschedule less than 24 hours in advance will be subject to a $30 same day rescheduling fee.

  • No Show - No refund. No rescheduling.

Cancellation Policy

  • Bookings cancelled more than 24 hours in advance will receive 100% refund

  • Appointments cancelled less than 24 hours in advance will not be subject to a refund

  • ‘No Show’ appointments will not be subject to a refund

Booking Extensions

You are allowed to extend your time as long as there is not another booking after you.

  • Studio time extension fees:

    • +30mins - $30

    • +1Hour - $60

If you are unsure of another booking after yours, please consult with the staff on duty.

Person Limit

Each studio location has a max capacity, any additions past capacity will charged $10 per person.

Capacity per studio:

  • Standard Studio: 8 people total

  • Premium Studio: 12 people total

  • Full Studio: 30 people total

Lost or Stolen Items

Digital Factory is not responsible or liable for any lost or stolen personal items. We kindly ask clients and guests to keep their belongings safe and in their possession at all times while at the studio

Color Backdrops (Standard studio)

The Standard studio allows:

  • 1 color backdrop for 1 hour bookings

  • 2 color backdrops for 2 hour bookings

  • 3 color backdrops for 3 hour bookings

  • For every additional backdrop after the limit, you will be charged $10 per backdrop.

If the backdrop(s) you used gets stained, ripped, or tarnished, there is a $10 fee for each foot of backdrop paper that needs trimming. (This includes but not limited to: rips, dirt, glitter, oil, etc).

Damages

You and your guest are liable for any damages to the studio and/or studio equipment and will be charged accordingly to relevant damages

This includes but not limited to: damaged lighting, torn/stained/tarnished backdrops, broken equipment, stolen or missing property etc.

Cleaning

If the studio requires additional cleaning after your booking, a cleaning fee of $40 will be added. This includes but not limited to: glitter, rose petals, water, confetti, makeup, oils, prop remains, etc.

Parking

  • Street parking is located directly outside of the studio. Please see meters for price.

  • There are also two 24-hour garage parking lots less than a block away from the studio. Please see both garage addresses below:

    • 15 S Frederick Street, Baltimore, MD 21202

    • 55 Market Place, Baltimore, MD 21202